Frequently Asked Questions
Everything you need to know about our sailors' knitwear and maritime heritage.
What makes Andersen-Andersen wool unique?
We use exceptionally long-staple, extra-spun merino wool. This creates a dense, durable, and pill-resistant knit that retains its shape for years, embodying the quality of traditional maritime garments.
How do I choose the correct size for a symmetrical fit?
Many of our sweaters are designed to be symmetrical, meaning there is no front or back. We recommend checking our size guide for chest measurements, as these garments are designed for a snug, traditional fit.
Do you offer international shipping?
Yes, we ship worldwide from our warehouse in Denmark. Shipping rates and delivery times vary by destination and are calculated automatically at checkout.
What is your return policy?
We accept returns within 14 days of delivery. The item must be in its original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How should I care for my heavy-knit sweater?
Wool is naturally self-cleaning and odor-resistant. We recommend airing your sweater out rather than frequent washing. If necessary, hand wash cold with wool detergent and dry flat.
Are your production methods sustainable?
Yes, we focus on longevity and ethical sourcing. Our wool is mulesing-free and our garments are produced by family-owned factories in Italy that adhere to strict European labor and environmental standards.